Here are some answers to the most frequently asked questions!

Shopping

Where is your size-chart?
We have size guides available on most of our product pages. 

Do you accept my currency?
Yes, we accept all currencies, all orders will be converted to USD on the current exchange rate. 

Do you ship to my country?
Possibly, click here for the list of countries we DO NOT ship to.


 

Delivery

How long will my delivery take after fulfillment?

When shipping to North - American customers (U.S & Canada), your order will arrive within these delivery estimates based on your location and selected shipping speed.

  • UPS Express shipping takes 2-4 business days after you receive your shipping confirmation email.

When shipping to Europe, your order will arrive within these delivery estimates based on your location and selected shipping speed.

  • PostNL Track & Trace shipping 5 business days after you received your shipping confirmation email.
  • UPS Express shipping takes 4 business days after you receive your shipping confirmation email.

For all other destinations your order will arrive within these delivery estimates based on your location and selected shipping speed

  • PostNL Track & Trace shipping 10-15 business days after you received your shipping confirmation email.
  • UPS Express shipping takes 2-4 business days after you receive your shipping confirmation email.

I must pay Duties? How come?
Although we always do our utmost to avoid it, some packages are being charged with Duties. Unfortunately, we can’t do anything about it: it just comes with international shipping. 

When will my order be processed?
Usually within 1 - 3 working days!

How do I check the status of my order?
You'll receive a tracking link after your order has been fulfilled.

I've filled in the wrong address, what do I do now?
If you've had a typo while filling in your address please contact us as soon as possible. 


Returns

Can I return or exchange my product?
Yes, click here to return or exchange your product(s)
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I have an incorrect item in my order, what do I do now?
Click here to return your product and we'll exchange it for you!
Please note: All incorrect items must be reported within 30 days of your order's ship date. If we are notified of an incorrect item after these timeframes, we will be unable to process your request.

An item is missing, what do I do now?
Please contact us and we'll make sure that you receive it anyway!


Any other questions? CONTACT US!