Here are some answers to the most frequently asked questions!
Where is your size-chart?
We have size guides available on most of our product pages.
Do you accept my currency?
Yes, we accept all currencies, all orders will be converted to USD on the current exchange rate.
Do you ship to my country?
Possibly, click here for the list of countries we DO NOT ship to.
How long will my delivery take after fulfillment?
When shipping to North - American customers (U.S & Canada), your order will arrive within these delivery estimates based on your location and selected shipping speed.
- standard shipping takes 2 - 6 weeks
- T&T shipping by Dutch PostNL may take 4-10 business days, after you received your shipping confirmation email.
- UPS Express shipping takes 4 business days after you received your shipping confirmation email.
When shipping to Europe, your order will arrive within these delivery estimates based on your location and selected shipping speed.
- standard shipping takes 1-3 weeks
- Track & Trace shipping 5 business days after you received your shipping confirmation email.
For all other destinations your order will arrive within these delivery estimates based on your location and selected shipping speed
- 2 - 6 weeks with standard shipping
- 10 business days with Track & Trace shipping after you received your shipping confirmation email.
I must pay Duties? How come?
Although we always do our utmost to avoid it, some packages are being charged with Duties. Unfortunately, we can’t do anything about it: it just comes with international shipping.
When will my order be processed?
Usually within 1 - 3 working days!
How do I check the status of my order?
If you've ordered our Track & Trace delivery service, you'll receive a tracking link within 1-2 working days. If you choose standard delivery, there will not be a tracking link!
I've filled in the wrong address, what do I do now?
If you've had a typo while filling in your address please contact us as soon as possible.
Can I return or exchange my product?
Yes, click here to return or exchange your product(s)
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Click here to return your product and we'll exchange it for you!
Please note: All incorrect items must be reported within 30 days of your order's ship date. If we are notified of an incorrect item after these timeframes, we will be unable to process your request.
An item is missing, what do I do now?
Please contact us and we'll make sure that you receive it anyway!