How we work to remain safe:
Many customers have asked us how we are changing our ways of working to ensure the safety of our teams.
We have implemented social distancing measures for all services conducted at work. Cleaning standards and personal hygiene guidelines have also been provided. The response to this has been positive so far.
We’ve also had a number of questions regarding the safe handling of mail. The World Health Organisation have stated that the risk of contracting COVID-19 through the handling of mail or parcels is extremely low. Nevertheless, we’ve introduced health and safety protocols in our facilities that ensure that mail and parcels are handled safely and that human contact is minimized.
At the Jelly store, we’re working hard to deliver all goods for our customers in these difficult times. We are, however, experiencing significant delivery delays in our shipping-network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
These delays mean that we have to extend the delivery term because our shippers cannot meet the deadlines.
All shippers are available, but only fast delivery times are still possible with UPS.
We know your keener than ever to find out when you’ll receive your deliveries. You can track your delivery. We ask for your patience with our contact center colleagues who are doing their best to keep up with the additional demand.
Stay safe and thank you.
Your team at the Jelly store.